Following Up At Aylmer Self Storage Facilities

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Aylmer self storage facilities receive many different leads that they will have to follow up on. From the customers that come into their facility, the customers that call on the phone, calls that come in from their answer center and call that come in from the internet. Sometimes the company would find that they get many of their renters because they are good at following up with the customer. There has to be a science to following up with the customer who is interested in renting at the facility. Some managers think that it is as easy as calling the customer back and asking if they want the space. There is definitely more to it.

Depending on how the Aylmer self storage manager gets the lead, they have to decide how they want to follow up and how fast they want to follow up. There are some things that the manager wants to think about before they get in contact with the customer. No matter which way the manager decides to contact the customer back they should always remember a couple of things, they should remember that they should be friendly, courteous, try to build rapport, be to the point and also confirm everything with the customer. There is nothing worse than a manager who follows up that is pushy, non assertive and does not get the manager to confirm anything.

If a customer emails the Aylmer self storage location for information, they are probably wanting the manager to return the information the same way. This gives the manager the great opportunity to really think what they want to say and maybe do one redo. They want to make sure they understand what the customer is wanting then try to ensure they are taking care of those needs. They want to represent themselves well, and get the customer to want to respond back. In this method of communication, it is ok for the manager to ask at the end of the email conversation if they can actually call the customer. Then the follow up can be on the phone and there can be a direct conversation.

If the caller comes into the Aylmer self storage facility or calls, you can ask the customer if it is ok to follow back with them at a later date. Some managers believe that they should follow up within hours because the customer probably called around or went to different facilities. So they believe that the time after they leave their facility is crucial to getting them back or winning their business. They could be right on this idea while some customer will tell them differently. Many customers do not like giving their name out because they do not want to be bothered or annoyed about their storage needs. Unfortunately the manager tries to take that into consideration, but the moment they do not follow up, they do not get their customer.

If the lead comes to them from the internet or from their answer center, the manager will most likely follow up with them right away. At this point they want to confirm what the customer is wanting and then see if they can get them rented within the timeframe they are looking at and maybe get them reserved. Many managers will attempt to get the customer to reserve a space while they are on the phone or in person. This way the customer will have a space waiting for them. Even if the customer reserves a space does not mean they are renting at the Aylmer self storage location. They will still have to follow up with these customers too.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.