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A lot of Markham storage owners make everything way too complicated. It is not that difficult to run a successful storage company. You just need to make more money than you spend. You just need to add more customers than you lose. There are many things that can make you lose a good customer. Some of them are inevitable and you should not spend any time beating yourself up over it. Unfortunately, there are a lot of storage customers in Ontario that are lost that are very preventable. The main thing that can cost your company customers is rude employees.
When you do your hiring, you will want to make sure that you get just the right candidates. It would be wise to offer a little better pay than the average Markham storage facility so that you attract the right people. You want to find managers that are committed to the job and see it as a career opportunity. It should be more than a job to them. If they are personally invested in the job, then they are more likely to take necessary actions to present your company in a positive light when talking with customers. The turnover for managers should be very low. That is why it is vital to find career oriented managers and you cannot accomplish this by offering cheap wages. A lot of Markham storage owners may feel that they cannot afford to pay their managers anymore, but they really cannot afford not to. A happy employee will make ten times the money that a disgruntled employee will make.
The little things are important when managing a store correctly. One of the keys is showing up on time. There are a lot of people that you may hire that are not very punctual. There may not be a more important thing than finding an employee that is on time everyday. Not eighty or ninety percent of the time, but one hundred percent of the time. You have store hours for a reason. It is hard to think of any companies that are successful that do not open on time. A retail store could not get away with this and your Markham storage company will not be able to either.
There are many reasons that opening time are important, but just to touch on a few. Moving into a storage unit takes a lot of planning on the part of your customer. It is hard to plan when you do not know the when the manager will decide to show up. Even if they are great Markham storage salespeople, it is unacceptable for them to show up late. For example, someone may have rented a truck that needs to be returned at a specific time. They also have hired movers to help. The movers get paid regardless. Also, they are trying to move in before they have to be at work. If the manager is late, then they are in a very bad spot. They may even decide to visit another facility as Ontario has quite a few that could probably match the quality that you are offering. Competition is stiff so you better make sure that each customer feels important. Another simpler example is someone who is showing up to look at a few units. They will not wait long before they go somewhere else.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.