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The biggest thing that a Calgary self storage manager has to do be able to do is overcome objections that the customer may give to them. It is true that the Calgary self storage manager has a lot on their plate, such as keeping the facility clean, managing the occupancy level, advertising and many other tasks. On top of those duties they need to be very good sales people. Depending on the management of the Calgary self storage facilities, the owner might not want the manger at the location to do much selling. They might want the manager to be more of the storage informant or a good customer service representative. Depending on the market, that might actually work, but in the competitive market of self storage, the manager will need to ensure that they can handle how to overcome an objection from a customer.
It is natural that many people will not just feel comfortable deciding to rent on the spot or reserving a storage unit on the spot. The customer will want time to do a couple of things. They will want time to consult their spouse to ensure that they are making the right decision and also to ensure that they actually do want to use a Calgary self storage facility. Sometimes the customers are close to making that decision but they are really not close to needing storage right now so they are not going to say yes when suggesting they rent now.
It would seem as though many people are not in a hurry as they once were. They do not want to make the impulse decision to rent right now. When a manager tells them that they only have one storage space left on their Calgary self storage facility, the customer will say they will go somewhere that has a space open for them to use. For customer might actually need a space right now and they tell the manager that fact, but they will not be pressured to rent now when they still want to check the prices elsewhere. The customer feels they know their situation the best and they will allow the manager to help them but they still want to make the decision on their own.
So what the manager has to understand that no matter what, there will be a number of people that will not rent no matter what is being thrown at them. The Calgary self storage managers have to follow the steps of how to overcome an objection very closely and they will be very surprised on what they find. They will find that a customer will change their mind a large percentage of the time when executed correctly. First the manager needs to ask as many questions that will get the customer to say yes as in is the location convenient, the size is found, and they have the availability the customer desires. Next the manger needs to truly understand the situation of the customer first. When they understand the needs of the customer, they are able really determine if their facility can assist them. Then when it comes time to reserve of offer to begin the paperwork, the customer will either say yes or give some reason they cannot at this time. Understand truly what they are saying no to. When that is discovered, you can let them know you understand, but here is an option to consider. Present it to the customer in a way that you are trying to help and not trying to pressure. Practice always makes perfect. Overcoming objections is a key element to getting business.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.