There have been some calls from people that need to rent a storage space for their house hold goods. This would be a daily occurrence, but their only problem is they are out of state. So they will not be able to be at the store before it closes nor will they be there to sign the lease. These customers still want to rent a store space so they ask us whether they are able to do all the paperwork over the phone or by fax. That is of course up to the facility manager.
Naturally as a representative of the company, we tell them we can help with that. We still go through the naturally steps of finding out what they are storing so we can get them in the right size. We get all their personal information and an email address so that we can send them the lease and all other paper work. We then tell them we need a major credit card so that she can pay for it now and it will be waiting for her when she gets here. They will either after that point, have to send someone else in to sign the lease or paperwork or rent when they are in town. The customers are happy with the idea that they could do everything over the phone and could just bring in their paperwork. Unfortunately we can’t give them a lock over the phone but they can pick one up at the store from the property manager.
The customer was very happy that they could do it all before they even got to the store. It was a good idea that the manager of the facility gave the caller a follow up call to ensure that every thing went well with the initial conversation. The manager also will want to ensure the customer will be there when agreed they would be there. The manager wants to be there when the customer is actually able to walk into the facility.
Tweet This Post
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.