Should a manager ask what a customer is storing? This has been an idea that has been tossed around many times. There are managers that will not ask because they have come across customers that have been mean in their response back to them. There have also been times in which the customer was pleased that the manager asked so they could find the right space for them. Some customers feel that what they are storing is their business, not the managers. This is some crazy thinking.
It is true, that what you are storing is your business. Another truth is that a self storage manager has to manage the property and ensure nothing is stored that can be harmful to others. Would you rather a property manger give you a list of things you can not store and then ask you if anything you are storing is on this list? Of course not, some people might take offense to that. It is not uncommon for a manager not to be able to please everyone that comes through their door. If they thought they could do that, they would drive their selves crazy. It is hard for you to be able to make everyone happy that you meet. In fact it is impossible. For this reason, rules are in place.
Facility mangers have to find out what size the customer needs. Of course if a customer just says something like I am just storing household goods does not help the manager find the correct space for the customer. The customer can be as stingy with information as they want, but they will end up paying for a space they were not wanting to pay for. The manager could get them into a space that is a great price for what they need instead of a large space that will be more than what they need. Sometimes keeping things to yourself because you do not want anyone else in your business can cost you money.
Property managers are not asking what you are storing to be annoying, nosy or even to covet your things. The manager actually has your best interest in mind so that is why they are asking what you are storing. Do you part and just answer the question. You do not have to go over the complete list of what you are storing, but you can give them an idea. Typically you can go over the largest pieces you are storing and leave the smaller things off the question answer inquiry. The manager always knows that you will most likely store some smaller things along with the bigger items.
Sometimes a customer will be moving across country, city, or state and they are moving everything. Going into a self storage facility and telling them that you are storing a three bedroom house with appliances is all you need to say. Then the manager can tell you exactly what you will need in terms of a self storage space. They have been in the business for a long time. They are there to make sure that you do not pay more for a space you do not need. Believe it or not, the managers do not get paid by knowing what you are storing. They get paid off the satisfaction of their customers.
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